Pravila dostave
Effective Date: January 1, 2025
At Boots Dubai, we are committed to providing you with a smooth and efficient shopping experience. Please review our shipping policy for important information regarding the delivery of your order.
1. Processing Time
All orders are processed within 2-4 business days, excluding weekends and holidays. You will receive an email notification with tracking information once your order has been shipped. Please note that during peak seasons or sales events, processing times may be slightly longer.
2. Shipping Methods and Delivery Time
We offer various shipping options to suit your needs. The available shipping methods and delivery times will be presented during the checkout process.
- Standard Shipping: 12-15 business days (depending on location)
- Express Shipping: 5-7 business days (depending on location)
Shipping times are estimates and are not guaranteed. Delays may occur due to factors such as weather, holidays, or issues with the courier.
3. Shipping Costs
Shipping costs are calculated during the checkout process based on your location and selected shipping method. We offer free shipping on orders over $300 within the UAE.
4. International Shipping
At this time, we only offer shipping within the UAE. International shipping is not available.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information to track your order. You can also track your order by visiting our Track My Order page on our website.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information provided by you.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at bootsdubai@outlook.com immediately. We will work with the carrier to resolve the issue.
8. Customs and Import Duties
For shipments within the UAE, no customs duties or taxes apply. However, for international shipments, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
9. Return Shipping
If you need to return or exchange an item due to size issues, please contact our customer support team at bootsdubai@outlook.com. Return shipping costs may apply for returns due to reasons other than size issues.
10. Contact Us
If you have any questions regarding shipping or need further assistance, please feel free to contact our customer support team at bootsdubai@outlook.com.