What is the return policy at Boots Dubai? All sales are final, and we do not offer refunds. However, we provide free exchanges for size issues. To ensure the correct fit, contact our customer support at admin@bootsdubai.shop or via WhatsApp at wa.me/12187783835 if you have any doubts.

How do I track my order? You can track your order by visiting the "Track My Order" page on our website. Simply enter your order number, email, and tracking number.

What payment methods do you accept? We accept all major credit cards, Apple Pay, Google Pay, Tabby, and Paypal. You can also pay via bank transfer in the UAE.

Do you offer international shipping? Yes, we ship worldwide. Shipping charges will vary based on location and the size of your order.

How do I exchange an item? If there is a size issue, simply contact our customer support at admin@bootsdubai.shop or via WhatsApp at wa.me/12187783835. We will guide you through the exchange process.

How long does it take to ship my order? Orders are typically processed within 2-4 business days. Shipping times vary based on your location but generally range from 5-15 business days.

Can I cancel my order? Once your order is placed, we begin processing it right away, and it cannot be canceled. Please double-check your order before completing your purchase.

Do you offer gift cards? Currently, we do not offer gift cards. We plan to offer this feature in the future.

Can I modify my order after placing it? Yes, simply contact our customer support at admin@bootsdubai.shop or via WhatsApp at wa.me/12187783835. We will guide you through the process.

What should I do if I receive a damaged item? If you receive a damaged item, please contact us immediately at admin@bootsdubai.shop with photos of the damage. We’ll assist you with an exchange or a resolution.

Do you offer any discounts or promotions? Yes, we occasionally offer promotions. To stay updated, follow us on Instagram & TikTok and sign up for our newsletter for exclusive discounts.

How do I contact customer support? You can contact us via email at admin@bootsdubai.shop or reach us directly on WhatsApp at wa.me/12187783835.

Is my personal information secure? Yes, we take your privacy seriously. All personal information provided is securely stored and only used for processing orders and delivering services.

Are the items original? Yes, all our items are 100% original. We work directly with the same suppliers as the brands, which gives us early access to unreleased boots. However, we are not affiliated with these brands.